Person-Centred Practice

We work with clients to help them
overcome barriers to their vocational
success. Our services are based on
the principles of Person-Centred
Practice, and are considered the
“best practice” in working with individuals
with disabilities and their families in
North America.

 

 

Person-Centred Practice means:

• You are a key member of the team (you and our staff make decisions together)
• Your concerns, goals, and priorities determine the development of the direct service plan and outcomes
• Your input and feedback are sought during planning meetings to ensure that the supports meet your needs.
• Every effort will be made to communicate with you in a manner in which you understand
• We will aim to work with you within mutually agreed time frames
• When appropriate referrals are made to assist you to connect with other services in the local community. We will work collaboratively with all professionals who are actively providing support and services to you.
• You may choose to end services with us at any time.

Disability Benefits and Resources

We can provide you with information various income assistance benefits. In addition, we can give you information on or help you access the following resources:

• Job Search Services – when you are independently looking for work, the services available to you in our resource centre are: faxing, telephone (Lower Mainland only) , photocopying, and computer use (time limits in effect during busy times). We request that you sign in at reception in order to use these free services.

• Client Networking – it can be helpful to talk to another person who has experienced similar circumstances. We can help you to connect with other individuals who have received ERCPD services, with your consent.

• Interpretation Services – we can access interpreters, when needed to attend appointments and meetings with your Case Manager.

In addition to case management, the program offers the following services:

Employment Planning Services

• To assist individuals to explore interests and capabilities
• To help develop a career plan which may include suitable training options
• To link individuals with appropriate training resources
• To assess learning styles and strengths
• To assist with developing strategies to address challenges in the workplace
• To identify potential barriers to employment
• To assist with local labour market research

Employment Search Services

• To assist with an individual’s job search
• To develop employment opportunities by matching an individual’s capabilities with the current, specific needs of employers
• To provide education and support for employers and their staff about specific disability issues
• To negotiate for reasonable accommodation and adaptive technology

Monitoring and Follow Up

We are committed to providing quality services for you. Your feedback and input are valued and welcomed at any time. We regularly monitor services throughout the time you are receiving services from the ERCPD team. We will seek feedback from you and from other key individuals or organizations involved with your employment plan. We may survey you, employers and other community partners to evaluate the level and quality of services we are providing.

After program services are completed, we continue to evaluate our services. We are in telephone contact with you at least once and you will receive a confidential survey to provide feedback to us about your time with the program.